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Information and services

Reception processes the service requests received and immediately sets into motion the help process according to the eligibility criteria. 

The reception responders treat the request and offer service as soon as possible.

The responder proceeds to a clinical assessment to determine the request’s eligibility and the urgency of the required services.  

Along with the reception services which offer short-term interventions, the Child-Youth crisis line supports our services outside of business hours and on weekends.