« We take complaints seriously and see them as an opportunity to improve our services for the community.»
If you wish to file a complaint, we offer a procedure that will make it easier to process your complaint in fair and objective fashion:
- The first step is always to begin a discussion process with the worker in charge of your file or your child’s file.
- If that doesn’t produce satisfactory results, we recommend you speak directly with the worker’s supervisor.
- As a third resort, you can speak with the Executive Director.
- If after all that, you feel your complaint still hasn’t been heard, the next step consists of submitting your complaint to the Ombudsman who will investigate and advise the Executive Director of their decision and the steps to take.
We invite you to read the following brochure: Complaints process.