Information protection

At Le CAP, we believe in respecting and protecting your privacy. We’d like to share our privacy policy with you.


Subject                       Protection of personal information – Leaflet for parents

Section                       Clinical services

Code                            CL-15A

Adopted                     December 10, 2007

Reviewed                   October 14, 2014


 As a client of CAP, you must be informed of your rights about the collection, use and disclosure of personal information regarding the services you’ll receive.

The CAP is a mental health organization governed by the various applicable laws. These laws contain rules regarding confidentiality, access to information and the disclosure of information.

What is personal information?

Personal information is identifying information about an individual that is either oral or written and recorded in various forms in records maintained. This information identifies an individual or could be used, alone or with others, to identify an individual.

Personal information includes:

 Collection and Use of Information

CAP collects, uses and disposes of personal information for the primary purpose of providing services to its clients. In the context of providing assessments and interventions or treatments, it will collect information regarding the client’s family situation, social functioning and behaviour, along with information about their health.

This information is used to determine the client’s needs and to provide an opinion on the intervention to be offered. Throughout the course of the intervention, this information will be modified as needed.

Disclosure without consent situations

There are situations in the performance of our duties that require us to disclose or grant access to client information to various individuals without first obtaining the client’s consent.

Protection of personal information

In order to protect confidentiality, the CAP has implemented certain measures to safeguard the personal information of its clients:

All CAP employees are required to take an oath of confidentiality upon employment and prior to having access to any client information. Access to client information is limited according to their responsibilities;

Retention and destruction of personal information

Client information must be maintained for a period of time to allow us to answer any questions the client may have about the services received and to meet our accountability obligations under the various laws. According to the guidelines, we are required to maintain client files for prescribed periods of time after the file is closed.

Hard copies of records are destroyed by shredding. Electronic information is removed from electronic storage.

Client concerns

If you have any concerns regarding the protection of your personal information and the professional in charge of your file is unable to answer your questions, please contact:  


Director of clinical services 

Le CAP – Centre d’appui et de prévention 

Suite 300, 150 Montreal Road

Ottawa, Ontario,  K1L 8H2

Tel.: 613-789-2240


Appeal procedure

The CAP wants to ensure you get as much as possible out of the services we offer. Should you have any concerns about the services you receive, we encourage you to: 

 Consent Form for the Collection of information